Thank you for considering our riad in Marrakech for your stay. To ensure a transparent and smooth experience for both our guests and us, we have established the following cancellation policy:

1. Free Cancellation: Guests can cancel their reservation without incurring any charges up to 4 days before the scheduled booking date. We understand that plans may change, and we want to provide flexibility for our guests during this period.
2. Partial Cancellation Fee: If a reservation is cancelled within 2 days of the booking date, a cancellation fee of 30% of the total booking amount will be applied. This fee is necessary to cover the costs incurred in preparing for your arrival, including reserved staff and resources.
3. No Cancellation within 24 Hours: We regret to inform you that we cannot accept any cancellations made within 24 hours of the booking date. In such cases, the full booking amount will be charged, as we will have made extensive arrangements to ensure your stay is comfortable and enjoyable.

We highly recommend that guests carefully review their travel plans and ensure they inform us promptly if any changes or cancellations need to be made. We also advise guests to consider travel insurance to protect themselves against unforeseen circumstances.

Please note that all cancellations must be made in writing, either by email or through the platform used for the reservation. The cancellation will be considered effective once you receive a written confirmation from us.

We understand that unexpected situations can arise, and we strive to be as accommodating as possible within our cancellation policy. However, please understand that adherence to this policy allows us to maintain the quality of our services and support the needs of all our guests.

Should you have any questions or require further assistance regarding our cancellation policy, please do not hesitate to contact us. We look forward to hosting you at our riad in Marrakech and providing you with a memorable stay.